# Overview — Agent Score

> Score: 79/100 (Grade: C) | Docs: https://developers.intercom.com/docs | Checked: April 13, 2026

Overview scored 79/100 (C) on Agent Score. 14 of 22 agent-readiness checks passed.

[View full report](https://buildwithfern.com/agent-score/company/developers-intercom-com-docs)
[All companies](https://buildwithfern.com/agent-score/llms.txt)

## Summary

- Total checks: 22
- Passed: 14
- Warnings: 1
- Failed: 6

## Category Scores

- page-size: 95/100
- observability: 10/100
- url-stability: 100/100
- authentication: 100/100
- content-structure: 100/100
- markdown-availability: 91/100
- content-discoverability: 55/100

## Check Results

### content-discoverability

- [pass] llms.txt found at 1 location(s)
- [pass] llms.txt follows the proposed structure (H1, blockquote, heading-delimited link sections)
- [fail] llms.txt is 249,106 characters (exceeds 100,000 threshold; will be truncated by most agents)
- [pass] All 10 same-origin sampled links resolve (2169 total links)
- [pass] 10/10 same-origin sampled links point to markdown content (100%)
- [fail] No llms.txt directive found in any of 10 sampled pages

### markdown-availability

- [pass] 10/10 sampled pages support .md URLs (100%)
- [warn] Content negotiation partially supported: 0 correct type, 10 wrong type, 0 HTML only

### page-size

- [pass] All 10 sampled pages contain server-rendered content
- [pass] All 10 pages under 50K chars (median 1K, max 2K)
- [pass] All 10 sampled pages convert under 50K chars (median 1K, 0% boilerplate)
- [fail] 3 of 10 sampled pages have content starting past 50% (worst 100%)

### content-structure

- [pass] No tabbed content detected across 10 sampled pages
- [pass] No tabbed content found; header quality check not applicable
- [pass] All 18 code fences properly closed across 11 pages

### url-stability

- [pass] All 10 sampled pages return proper error codes for bad URLs
- [pass] No redirects detected across 10 sampled pages

### observability

- [fail] llms.txt covers 2102/5800 sitemap doc pages (36%); 3698 missing; 10 llms.txt links not in sitemap (may indicate stale links or incomplete sitemap)
- [fail] 10 of 10 pages have substantive content differences between markdown and HTML (avg 37% missing)
- [fail] 11 of 11 endpoints have aggressive caching or missing cache headers

### authentication

- [pass] All 10 sampled pages are publicly accessible
- [skip] All docs pages are publicly accessible; no alternative access paths needed