Ask Fern Slack app

To install Ask Fern in your organization’s Slack workspace, you must be a Slack admin. Follow these steps:

1. In your Fern dashboard, click the Install to Slack button. You’ll be redirected to Slack to authorize the app
2. Select the workspace where you want to add Ask Fern and click Allow

To give customers access to the Ask Fern bot in their own Slack workspaces:

1. Generate a customer installation link by making a request to:

   https://fai.buildwithfern.com/slack/get-install?domain={your-domain}

   This returns a unique URL that your customers can use to install Ask Fern to their own Slack workspace.

   

2. Forward this link to your customer so they can install the Ask Fern app to their workspace.

3. Once the customer has installed the Ask Fern app, you must add the bot to your customer Slack channel to give it access.

Once added, customers will see that @Ask Fern was added to the channel. They can start asking questions immediately.

Use the /configure slash command in any channel to adjust the settings:

You can rename the bot to match your brand (example: “YourCompanyName Support”):

1. In Slack, go to Apps in the sidebar and click Ask Fern
2. Click the About tab, then Configuration
3. Scroll to Bot User section and click Edit
4. Enter your preferred bot name and save changes

Now customers will see @YourCompanyName Support was added to the channel instead of the default @Ask Fern name.