What is Ask Fern?
Ask Fern is Fern’s AI Search feature that indexes your documentation and provides an interface for your end users to ask questions and get answers. It appears as a side panel on your documentation site so users can ask questions without leaving the page.
You can turn Ask Fern on or off via the Fern Dashboard.
Ask Fern helps you:
- Reduce support burden – Enable your users to quickly find answers in your documentation without contacting your support team.
- Accelerate user onboarding – Help users integrate your product faster by surfacing relevant code samples and guides.
- Identify documentation gaps – Understand where your docs need improvement through user search patterns and feedback.
Get started
Learn about Ask Fern’s interface, behavior, and technical architecture.
Write custom prompts to improve accuracy and tailor responses for your users.
Features
View Ask Fern usage metrics and full conversation details on your Fern Dashboard.
Point users to the exact source of the answer.
Use guidance documents to override Ask Fern’s responses to sensitive topics.
Add custom data sources to broaden Ask Fern’s capabilities.
Ask Fern enforces your documentation’s role-based permissions.
